seebet Privacy Policy

This Privacy Policy ("Policy") describes how seebet ("seebet", "we", "us", "our") collects, uses, discloses, stores and protects personal information provided by or collected about users ("you", "Player") of the seebet platform at seebet.co.

seebet is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy applies to all personal data processed in connection with your registration, use of and interaction with any part of the seebet platform, including the sportsbook, casino, live dealer, slots, e-sports betting sections and all customer support channels.

By registering for or using a seebet account, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your personal data as described herein. If you do not consent, you must not use the seebet platform.

For the purposes of this Policy, seebet acts as the data controller in respect of personal data collected from and about players using the seebet platform. seebet is responsible for determining the purposes and means by which personal data is processed.

Where seebet engages third-party service providers to process personal data on its behalf — for example, payment processors or identity verification providers — those parties act as data processors and are bound by contractual data processing agreements that limit their use of personal data to the purposes specified by seebet.

seebet collects personal data from you directly (when you register, use or contact us) and automatically (through your use of the platform). The categories of data collected include:

seebet does not knowingly collect sensitive personal data (such as health data, racial or ethnic origin, or biometric data) unless specifically required for responsible gaming or regulatory compliance purposes and with your explicit consent.

seebet uses the personal data it collects for the following purposes:

• Account Registration and Management: To create and maintain your seebet account, verify your identity and age (21+ requirement), and manage your player profile and preferences.
• Service Provision: To enable you to place bets, play casino games and access all features of the seebet platform, including deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB and other Malaysian payment methods.
• KYC and Fraud Prevention: To conduct Know Your Customer (KYC) verification, detect and prevent fraud, money laundering, collusion and other prohibited activities as required under our licensing obligations.
• Customer Support: To respond to your enquiries, complaints and support requests via live chat or email, in English and Bahasa Malaysia.
• Responsible Gaming: To monitor player behaviour for signs of problematic gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care obligations.
• Legal Compliance: To comply with applicable law, regulatory requirements, and licensing conditions — including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Platform Improvement: To analyse usage patterns and player feedback to improve the performance, security and features of the seebet platform.
• Communications: To send you important account and service notifications, and where you have consented, promotional communications about seebet offers and features.

seebet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between seebet and you — including account creation, bet settlement, payment processing and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC/AML obligations imposed by seebet's international gaming licence.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by updating your account preferences or contacting support.

seebet does not sell, rent or trade your personal data to third parties for their own commercial or marketing purposes. seebet may share your personal data with the following categories of recipients for the purposes described in this Policy:

• Payment Service Providers: Including Touch n Go, Boost and Malaysian banking partners, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers that verify your identity documents during registration or enhanced due diligence checks.
• Technology and Infrastructure Providers: Cloud hosting, data storage, cybersecurity and platform software providers who process data as processors under contractual data processing agreements.
• Game Content Providers: Where required for game functionality, session data may be shared with licensed game providers (e.g. Pragmatic Play, PG Soft) to facilitate game delivery and dispute resolution.
• Regulatory and Law Enforcement Authorities: Where required to comply with applicable law, a court order, or a regulatory demand under seebet's operating licence — including AML/CTF reporting obligations.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of seebet's business, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party data processors engaged by seebet are required by contract to process personal data only on seebet's instructions and to implement appropriate technical and organisational security measures.

seebet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory reporting requirements.

Player account data — including identity, transaction and betting records — is retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulations and gaming licensing requirements. Where a longer retention period is required by applicable law or regulatory authority, that longer period applies.

Communication data (live chat transcripts, support emails) is retained for a period of two (2) years from the date of the interaction, unless required longer for the purpose of resolving an outstanding complaint or legal matter.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual.

seebet implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and seebet's servers.
• AES-256 encryption for sensitive data stored at rest, including financial data and identity documents.
• Access controls limiting personal data access to seebet personnel with a legitimate business need.
• Regular security assessments and penetration testing of the seebet platform infrastructure.
• Intrusion detection and monitoring systems to identify and respond to security incidents promptly.
• Secure physical and logical access controls for data processing facilities and systems.

While seebet takes all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your seebet login credentials and for any activity conducted through your account.

seebet uses cookies and similar tracking technologies on the seebet platform. Cookies are small text files placed on your device that allow the platform to function correctly and improve the player experience.

Essential Cookies: Required for the seebet platform to function, including session management, security features and the maintenance of your logged-in state. These cannot be disabled without impairing platform functionality.

Analytical Cookies: Used by seebet to understand how players use the platform — which sections are popular, where errors occur and how performance can be improved. This data is aggregated and does not personally identify individual players.

Preference Cookies: Remember your settings and preferences on seebet, such as language preference and display settings, so you do not need to re-enter them on each visit.

seebet does not use cross-site tracking cookies for advertising retargeting purposes. You can manage or delete cookies through your browser settings, though disabling essential cookies will affect your ability to use seebet.

Subject to applicable law and the exceptions described below, you have the following rights in relation to your personal data held by seebet:

• Right of Access: You may request a copy of the personal data seebet holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to seebet's legal retention obligations.
• Right to Restrict Processing: You may request that seebet restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract, you may request that your personal data be provided in a structured, machine-readable format.
• Right to Object: You may object to processing based on seebet's legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact seebet's customer support team via live chat on the platform. seebet will respond to all valid requests within thirty (30) days. Please note that certain rights may be limited where seebet has a legal obligation to retain data or where exercising the right would prejudice the prevention or detection of a crime.

The seebet platform is strictly intended for adults aged 21 years and above. seebet does not knowingly collect personal data from persons under the age of 21. Mandatory age verification is conducted during the registration process using a valid Malaysian Identity Card or equivalent government-issued identification.

If seebet becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be reviewed and handled appropriately under applicable law, and any funds in the account will be dealt with in accordance with regulatory requirements.

seebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, seebet will notify registered players via the email address associated with their account and/or by posting a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the seebet platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the platform and may request account closure by contacting customer support.

If you have any questions, concerns or requests in relation to this Privacy Policy or seebet's data practices, please contact our customer support team:

• Live Chat: Available 24/7 directly on the seebet platform — the fastest way to reach us.
• Email: [email protected] (displayed as plain text — not a clickable link).
• Languages: Support is available in English and Bahasa Malaysia.

seebet aims to acknowledge all privacy-related communications within two (2) business days and to resolve substantive requests within thirty (30) days of receipt.